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How To Re-sell Your Ticket!

To resell a ticket you will need to log in to the original Moshtix account that the tickets were purchased through and access the My Account page.

Once you have logged in you will see a list of all the events you currently have tickets for.

Click 'Manage Tickets' then select the 'Re-sell' option. If you do not see the option to Resell, then this means it is not available for that particular event. 

You will then be directed to the next step which will prompt you to select the ticket/s you wish to place on the resale facility. Note, you do not have to list all your tickets for resale.
Before processing, please check all details and ensure that you have selected the correct ticket/s to be uploaded to the Resale facility. You are then required to tick the box below to agree to the terms of the resale.

When ready, click 'List ticket for resale' and your ticket will be added to the resale facility.
Once processed you will receive a confirmation notice on screen, and the status of your ticket will change to 'Pending Resale'.


If/when your ticket is purchased by another person, the ticket status will update to 'RESOLD TICKET', and a refund for the ticket cost (excluding booking and service fees) will be processed within 5 business days. 
The system must first attempt the refund to the same card used for the original payment. If your card has since expired or been cancelled, you will receive an email requesting further information for the refund to be processed via your bank account. 

If you would like to take your ticket(s) back before they have been resold, you can now do so by logging into your Moshtix account and selecting the 'Cancel Resale' option.

Once you have selected this option you will need to select the tickets you no longer wish to list on Resale.

Once removed from resale your tickets will be available via your account. To check the status of your ticket, login to your Moshtix account and got to the 'Manage Tickets' section.

All requests will be processed automatically and the ticket will be valid for use at the event. Once you remove your tickets from resale this cannot be undone.
*Resale is not available for all events

 

FAQ

RESALE INFO

The ticket resale facility available via moshtix allows those who can no longer attend an event the chance to offer their unwanted tickets up for resale to another party. For those still wanting to buy a ticket, this is the best way to secure a legitimate ticket to a sold out moshtix event. 

Beware of scalpers and scammers on third party websites such as Gumtree, Viagogo and Facebook. Fake, duplicate or scalped tickets may be cancelled and you risk being turned away on the day.

We STRONGLY ecommend you do not attempt to buy a ticket from anybody unless it's via the resale system on moshtix, where tickets will be resold subject to availability

IMPORTANT DATES

SELLER DATES
Sellers will be able to resell their tickets via moshtix by logging into their account and following the prompts. 
Please check the event page for any specific dates that may apply.

BUYER DATES
Buyers will be able to purchase tickets that are up for resale via the event page. moshtix cannot guarantee how many or when tickets will be available.
Please check the event page for any specific dates that may apply.

THESE DATES ARE SUBJECT TO CHANGE WITHOUT NOTICE

SELLER FAQ

How far in advance of the event / how close to the event can I re-sell tickets?
Please check the event page for more information on resale sellers dates. We encourage you to list your unwanted tickets for resale as early as possible, to ensure the best possible chance of having them sold before the end of the resale period.

No refunds, exchanges, or resales can be made after the close of the resale.

What if I'm not the original purchaser?
Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose moshtix account was used for the purchase.

I put my ticket up for resale, how do I know if it's been sold?
You can check the status of your tickets offered for resale by logging in to your moshtix account, and viewing your tickets.

Ticket Statuses:
Valid - Your ticket is valid for entry and has not been listed for resale or reissued.
Pending Re-Sale - Your request to re-sell your ticket has been received and your ticket is waiting to be purchased by another buyer.
Re-sold Ticket - Your ticket has now been re-sold to another fan. Your initial purchase will be refunded back to the credit card you used to originally purchase your ticket, less booking fees, and your ticket is no longer valid for use.

You will be notified via email once your ticket has been re-sold and purchased by another customer. You will also receive a refund notification via email however the funds may take 5 business days to appear on your credit card statement used for the purchase.

Can I nominate a friend to purchase my unwanted ticket?
Sellers cannot nominate a preferred purchaser. Returned tickets go into a general 'pool' available for purchase by other, unknown persons.

Why can't I sell my Moshtix ticket anywhere else?
Your ticket has your name and date of birth on it, which means it is strictly non-transferable to another person. Any ticket sold by any means other than Moshtix official resale facility will be invalid for use as the name of the ticket holder will not match the moshtix database. Tickets re-sold, or offered for resale, in an unauthorised manner may also result in all tickets in the order being cancelled without refund, along with all ticket holders being refused entry to the venue. This includes tickets offered for resale via an online auction site, such as Gumtree, Viagogo and Facebook.

What does the resale service cost?
Please check the event page for any relevant fees for resale.

When do I get my money back?
Refunds are not guaranteed and you will only get your money back if your ticket is purchased by another fan. Until they are re-sold, the tickets remain your property and no funds are owed to you. If your ticket gets purchased by another fan, we will refund the original ticket price (less booking fees) to the original credit card used to purchase. Should your ticket remain unsold at the end of the resale period, the ticket remains valid for your use by the original ticket holder.

What if my credit card has expired or been cancelled since the original purchase?
If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an email asking you to contact Moshtix Ticket Support. Ticket Support will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 2 weeks for the refund to be processed.

What happens if my tickets don't sell?
If your ticket remains unsold after the end of the resale, the ticket remains valid and is deemed the property of the original ticket holder, who will still be able to use the ticket should they still be able attend the event. Event tickets are not refundable unless purchased by another fan, so any ticket refund in not guaranteed.

Can I sell the tickets at a discount if I want to make sure they sell?
No. Tickets are only offered for resale at face value.

Can I change the name on my ticket without reselling it?
For a fee you may be able to change the name on your ticket directly through your moshtix account. Please check the event page for more information as this is at the discretion of the event organiser and may be subject to change.

BUYER FAQ

Where can I find the resale tickets?
If resale tickets are available you'll be able to purchase them from the event page, just like any other moshtix ticket.

Does my name need to be on my ticket?
The name on your ticket needs to match your current photo identification to gain entry into an Event. Names on tickets will be checked to match your ID at the entry point. 

How many tickets can I buy in one transaction?
Please check the event page for more information as this is at the discretion of the event organiser and may be subject to change.

Can I buy my friends tickets in the resale?
Sellers cannot nominate a preferred purchaser. Returned tickets go into a general 'pool' available for purchase by other, unknown persons.

No refunds, exchanges, or resales can be made after the close of the resale.