TIME TO PAY | PAYMENT INSTALMENT PLAN 

 
WHAT IS TIME TO PAY?
'Time to Pay' allows you to book your tickets now and pay in easy monthly payments. 'Time to Pay' bookings attract a $19.95 Administration Fee. This administration fee and your first payment will be processed once you click 'PAY NOW'. Moshtix will send you a final confirmation e-mail to your stated e-mail address when all payments have been successfully processed.
In order to utilise the ‘Time to Pay’ Payment Instalment Plan you MUST opt in to the Payment Instalment Plan during the purchase process.  If you miss this, you will be required to pay your order in full. You cannot change the payment method and process after your order has been confirmed.  
Your order total will be split into three (3) equal payments. The first payment is due when placing order. Exact payment amounts may vary due to rounding. 
 
TIME TO PAY DUE DATES:
1st PAYMENT DUE – Date of Purchase
2nd PAYMENT DUE – Thursday 16 May 2019
3rd PAYMENT DUE – Sunday 16 June 2019
 
TIME TO PAY ADMINISTRATION FEE:
$19.95 per order
 
DEFAULT ON PAYMENT:
If your payment is not received on the scheduled payment date for the relevant month, the system will automatically retry your payment again on 19th and then once more on the 22nd at 3am. After the 22nd, the account will become suspended and you will have 5 days to rectify and make the payment. No exceptions. It is your responsibility to manage your payments. If you do not rectify payment within this period, you will have deemed to have defaulted, and all tickets in the order will be cancelled and the following Payment Default Termination Fees will be deducted from monies returned to you:
 
2nd  PAYMENT DEFAULT TERMINATION FEES:
Monies paid to date will be refunded less Time to Pay Administration Fee, Booking Fees, CC Transaction Fees and the following per ticket Default Termination Fees:
3 Day Event Ticket & VIP Village 3 Day Event Ticket - $50 per ticket
Single Day Event Ticket, VIP Village Single Day Event Ticket & Camping Ticket - $30 per ticket
 
3rd  PAYMENT DEFAULT TERMINATION FEES:
Monies paid to date will be refunded less Time to Pay Administration Fee, Booking Fees, CC Transaction Fees and the following per ticket Default Termination Fees:
3 Day Event Ticket & VIP Village 3 Day Event Ticket - $100 per ticket
Single Day Event Ticket, VIP Village Single Day Event Ticket & Camping Ticket - $60 per ticket
 
Important Information
1. Your first payment will be processed upon setup, then payments are processed on a fixed monthly date until full payment is received.
2. The cut of time for entering into the Time to Pay Instalment Plan contract is Tuesday 30th April 2019 at 5.00pm AEST. No payment plan will be offered after this time.
3. Tickets must be paid in full, prior to the event.
4. If tickets are cancelled due to defaulted payments, Moshtix cannot guarantee the ability to re-purchase the tickets (for example, if the event has sold out) or re-purchase the tickets at the original ticket price.
5. The tickets are non-transferrable for other events.
6. There are no refunds after the full payment has been finalised and no refunds for change of mind.
7. For the avoidance of doubt, should a resale facility be offered by the promoter, Time to Pay is not available as a payment method in this facility.
8. Your tickets are only allocated once full payment is processed successfully.
 
CAN I MAKE ADDITIONAL PAYMENTS OR PAY OFF MY PLAN EARLY? 
Yes! Please call Moshtix Customer Service on 1300 GET TIX (438 849) and they can process additional payments or finalise your plan early. 
The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.
 
HOW CAN I CHECK HOW MUCH I HAVE OWING ON MY TIME TO PAY PLAN? 
Please get in touch with Moshtix Customer Service at http://tixsupport.moshtix.com.au or by calling 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.
 
I NEED TO UPDATE MY CREDIT CARD FOR MY TIME TO PAY PLAN?
Please call Moshtix Customer Service on 1300 GET TIX (438 849).
The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.
 
CAN I CANCEL MY TIME TO PAY PLAN? 
Yes, however this will mean you are forfeiting your tickets and you acknowledge that no refunds will be honoured for any funds paid to date. 
As per the terms and conditions of sale, there are no refunds permitted on tickets and termination fees will apply in line with the Payment Default Termination Fees.
 
DIRECT DEBIT TERMS
1. In selecting the "Time to Pay' tick box in the online signup process, you authorise us to arrange for funds owing on your account to be debited from your nominated credit card in amounts and at intervals as advised by us to you and your financial institution.
2. We'll give you at least 14 days' written notice of any changes to these Direct Debit Terms. We will send notices electronically to your email address as provided to us. Any notice will be deemed to have been received on the third business day after emailing or posting. This notice will state the new amount, frequency, next drawing date and any other changes to the terms. 
3. If your direct debit is returned or dishonoured by your financial institution, we'll send you an email requesting immediate payment. Any fees levied to you by your financial institution or incurred by us in respect of the above will be payable by you.
4. Unless agreed in writing with you otherwise, your account details will be kept confidential except that information may be provided to our financial institution to initiate the drawing to your nominated account, or in connection with a claim of an alleged incorrect or wrongful withdrawal.
5. You are responsible for ensuring that you have sufficient credit available on the nominated credit card by the scheduled drawing date to allow for withdrawals in accordance with your purchase of tickets by instalments.
6. If you believe that a withdrawal has been initiated incorrectly, call us on 1300 438 849. You'll receive a full refund of the withdrawal amount if we can't substantiate the reason for the drawing.
7. You can cancel your Direct Debit Request in by emailing help@moshtix.com.au or by calling 1300 438 849. You need to allow three business days for these changes to take effect. 
8. Please note that as direct debit from credit card is the only form of payment accepted at present for payment of the instalment plan, if we or you cancel your direct debit arrangement completely, and you do not replace it with a direct debit from another credit card, you may have to pay a Default Termination Fee as set out above.
 

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