Due to the number of cancellations, our refund process is taking slightly longer than usual. You don’t need to do anything; your ticket(s) will be automatically refunded back to your credit card/PayPal account and we’ll let you know when this has been done. It can take up to 3-5 business days for the funds to return to your account. If your card details have changed, please wait for Moshtix to contact you directly regarding this. 

If you're unable to see the refund in your account after 5 business days, please contact your financial institution before contacting Moshtix.  

Alternatively, if you purchased tickets from an outlet you will need to go back to the point of purchase. 

Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment, so we encourage you not to contact us. Instead, you can find lots of information and answers to your questions in our information portal at tixsupport.moshtix.com.au. 

We're sorry for any disappointment caused. 

Thank you very much for your patience.