Moshcard, Moshpass barcode tickets & outlets
What is a moshcard?
Why should I register my moshcard?
Why did the store take my details when I purchased my tickets?
How do I pass a Moshcard to a friend?
How do I pass a credit card bought ticket to a friend?
How do I re-issue a barcode ticket?
How do I log into my Moshtix account?
How do I recover my Moshtix password?
Is a moshcard a credit card?
Security & personal information
How secure is my personal information?
What is your Privacy Policy?
About purchasing & refunds
How do I buy tickets for someone else?
What is my CVV number?
Why did I get an unsuccessful purchase?
Can I obtain a refund on tickets I have bought?
How do I obtain a refund on a cancelled event?
Moshlist - Present card at venue.
For smaller events and venues, there may be a door list whereby the moshcard or
credit card used for purchase, needs to be presented and the purchase signed for by the
attendee.
back to index
MoshPass - Scan barcode at the venue.
At large festivals and venue's there may be a barcode system in operation. With
the barcode system, when you are making your purchase you specify attendee details, and
will be emailed a PDF ticket that you must print (online and phone bookings) or you will leave
the store with a receipt that includes a printed Moshtix barcode. You have two options with the
barcode system, either to receive an all in one barcode, which will admit all attendees
with one scan, or you can specify each attendee's details, and each attendee will receive their
own individual barcode so you can arrive at different times. You can also log into your
moshtix profile and specify attendees after your purchase is complete if you're not sure who's
coming with you yet, although the promoter may charge a fee and/or place a limit on the amount
of re-issues that can be made to prevent scalping.
Sample PDF barcode
ticket:
Sample store barcoded receipt:
back to index
What is a moshcard?
A moshcard is given to you if you make a purchase through a moshtix store
outlet. Apart from looking pretty damn cool! it lets you into the event just like a regular
ticket. Better than a regular ticket though it can hold tickets to multiple events, and even better
than that if you register it you can NEVER lose your tickets (see below). Think of it like free
insurance on your tickets. Registered Moshcards are also in with the chance to win free tickets
by subscribing to moshguide.
back to index
Why should I register my moshcard?
Why? If you are holding an unregistered moshcard, you are holding it back from
reaching its full potential. If your card is unregistered, and you turn up at the event
without it, we have no way of finding your booking, and you will be disallowed entry to the event. An
unregistered Moshcard is like a paper ticket, if you lose it or forget to bring it to the
event, there isn't anything we can do for you.On the other hand, losing a registered moshcard
means all you need at the event is some photo ID to get you in.
back to index
Why did the store take my details when I purchased my tickets?
When you buy tickets in store, the system will automatically register the first
Moshcard in a series of tickets and you will see the registered card and details printed at
the top of your store receipt. This is so that we have a name to link the booking to, in case we need
to contact you prior to the event. The other cards will not be registered so your friends can
register their own cards online in their own names.
back to index
How do I pass a Moshcard to a friend?
Once a Moshcard is registered, all transactions on that card prior to
registration, will always remain linked to the details of the person who initially had the card
registered to their profile at the time of purchase. This means that if you 'un-register' a Moshcard from a
profile, and then register it to another profile, any ticket bookings prior to the
un-registration of the Moshcard will always link back to the original owner, and only the original
owner will be able to gain entry at the event if the Moshcard isn't present.
If you would like to pass your ticket onto someone else, then you need to
physically give the card to the person that is attending the event (ensure you don't have other
tickets also on the card).
back to index
How do I pass a credit card bought ticket to a friend?
There are 2 solutions, the first, and easiest, is that you let the new attendee
bring the credit card used for purchase, to the event with them to have it swiped. i.e. Ask your
mum/dad if you can borrow the card for the event.
The other option is to complete a Moshtix Credit Card Authorisation Form (click
here to download) which will enable the card holder, to nominate someone to
gain entry to the event without having the credit card present. You will need Adobe Acrobat to view the
download.
back to index
How do I re-issue a barcode ticket?
To re-issue a barcode ticket you will need to log into your Moshtix Account. To
log in you will need to enter either your email address or mobile phone number on the home page
of the Moshtix site. Hit 'go' and enter your password, hit 'go' again and you're in.
Under the BOOKINGS tab in the top navigation bar, your tickets will be listed. Hit
're-issue' and change the names and details on the tickets. A new ticket will be emailed to you as a
PDF attachment. The ticket can also be printed directly from your Moshtix profile by clicking
the 'print' link.
back to index
How do I log into my Moshtix account?
To log in you will need to enter either your email address or mobile phone
number on the home page of the Moshtix site. If you have booked before online, it is most
likely your email address, if you booked instore and gave a mobile number, use that to login. Hit
'go' and enter your password, hit 'go' again and you're in.
Once logged in, the navigation bar at the top of the page will change and you
can add or change all your details, and your preference for receiving updates from venues
and promoters, and also the moshguide.
back to index
How do I get my password?
To retrieve your password follow the prompts above to log in, when you get to
the password section hit the recover password link (below the email field) and your password
will be sent to you via text message or email.
back to index
Is a moshcard a credit card?
No. A moshcard is not a credit card. You can't use a moshcard to purchase
online or over the phone. At least, not yet.
back to index
How secure is my personal information?
For web purchases moshtix employs bank grade 128bit encryption to protect your
credit card and personal information. Your moshtix details can only be accessed by you
using a login (your email address or mobile number) and a password. All credit card information
stored by moshtix is secured using bank strength encryption. Our servers are housed in a
secure data centre, inside a locked cage, that is accessible only by moshtix technical
staff.
back to index
How do I buy tickets for someone else?
With moshtix, you can do it. Firstly, if you buy through a store outlet, you
moshcard is the ticket, so you can just simply give your moshcard to someone else, as a gift or
whatever.
Because there is no paper ticket, for credit card (online or phone) bookings,
your credit card, whether you swipe it or sign for it at the door, is your proof of purchase. So
in the event that you've booked, but the credit card holder is NOT the one attending the event,
the following procedure is in place:
1. Download a Credit Card Authorisation Form (click here to download)
or request a form by
sending an email to ticketsupport@moshtix.com.au
2. Fill out this Credit Card Authorisation Form,
3. Photocopy BOTH SIDES of your credit card. You can mask/cross out the middle
six digits of the card number for security.
4. Give all these documents to the person who actually IS going to the event,
and that person quotes your name (the credit card holder) at the door, and produces
these documents.
back to index
What is my CVV number?
The CVV number is employed by credit card companies for extra protection
against fraud. It won't appear on any documentation anywhere, except on your card
Visa & Mastercard: Somewhere on the back of your card (usually under the
signature strip) is another series of numbers. The CVV number is the last three digits of this
number.
American Express: Found on the front of your card, the CVV number is the
4 digits printed above and to right of the embossed card number.
The CVV ensures only the card holder can make a ticket purchase. It's another
way moshtix protects you.
back to index
Why did I get an unsuccessful purchase?
Insufficient funds? Please check you still have credit.
Did you put spaces in your credit card number? Delete any spaces.
Expiry date incorrect? Type it in as it appears on the card.
If AMEX, did you quote the correct (4 digit) CVV number?
back to index
Can I obtain a refund on tickets I have bought?
Unfortunately, there are no refunds for the majority of events unless the event
is cancelled or re-cheduled. This is covered in the terms and conditions during purchase and is a standard
set by the majority of event promoters as they are holding a place for you and may have
missed out on the opportunity to sell this to someone else.
back to index
How do I obtain a refund on a cancelled event?
If you purchased on the web, mobile web or the phone using moshtix, then we
will automatically issue a refund back to the credit card used for purchase,
generally within 7 days of notifying you the event has been cancelled. We will email you a confirmation
that your refund has been processed to the email provided when you booked.
If you purchased via a store outlet and received a moshcard or barcoded
receipt, please return to the exact outlet you purchased from for a full refund. Please note you must
take your moshcard/s and receipt to obtain a full refund, and you will be asked to sign
for your refund.
back to index