FAQS
What are the two kinds of tickets?
Why are there two kinds of tickets?
What is a moshcard?
Why should I register my moshcard?
What is a barcoded PDF ticket?
Why did the store take my details when I bought my tickets?
How do I pass a moshcard to a friend?
How do I pass a credit card bought ticket to a friend?
How do I re-issue a barcode ticket?
How do I log into my moshtix account?
How do I get my password?
Is a moshcard a credit card?
How secure is my personal information?
How do I buy tickets for someone else?
What is my CVV number?
Why did I get an unsuccessful purchase?
Can I obtain a refund on my tickets?
How do I obtain a refund on a cancelled event?
What is PayPal?
What are the two kinds of tickets?
Because there are events of different sizes, some with only a couple of hundred people, and others with thousands of people, there are two kinds of tickets.
One is the moshcard/credit card, and the other is the barcoded pdf delivered by email.
Usually venues use the moshcard/credit card ticketing system, while festivals usually use the barcoded pdf system.
Why are there two kinds of tickets?
Basically it all comes down to speed. Large events like festivals need rapid delivery of tickets, and rapid entry at the gate. So the barcoded pdf does this very well. The moshcard/credit card system is suitable for most venues as there are usually fewer people to admit.
What is a moshcard?
A moshcard is given to you if you make a purchase through a moshtix store outlet. Apart from looking pretty damn cool! it lets you into the event just like a regular ticket. Better than a regular ticket though it can hold tickets to multiple events, and even better than that if you register it you can NEVER lose your tickets (see below). Think of it like free insurance on your tickets.
Why should I register my moshcard?
If you are holding an unregistered moshcard, you are holding it back from reaching its full potential. If your card is unregistered, and you turn up at the event without it, we have no way of finding your booking, and you will be disallowed entry to the event. An unregistered Moshcard is like a paper ticket, if you lose it or forget to bring it to the event, there isn't anything we can do for you. On the other hand, losing a registered moshcard means all you need at the event is some photo ID to get you in.
What is a barcoded PDF ticket?
A barcoded pdf ticket is a page (or 2) that is emailed to you electronically. It requires Adobe Acrobat to open this kind of document. You can get Adobe Acrobat from here for free. The barcode featured on the page identifies you and certifies that it is a valid ticket. Print the ticket out at home and present it at the gate of the event to be scanned. Do not give anyone a copy of your ticket as once it has been scanned, duplicates will not allow entry.
Sample PDF barcode ticket: Sample store barcoded receipt:
Why did the store take my details when I bought my tickets?
When you buy tickets in store, the system will automatically register the first Moshcard in a series of tickets and you will see the registered card and details printed at the top of your store receipt. This is so that we have a name to link the booking to, in case we need to contact you prior to the event. The other cards will not be registered so your friends can register their own cards online in their own names.
How do I pass a moshcard to a friend?
Once a moshcard is registered, all transactions on that card prior to registration, will always remain linked to the details of the person who initially had the card registered to their profile at the time of purchase. This means that if you 'un-register' a moshcard from a profile, and then register it to another profile, any ticket bookings prior to the un-registration of the Moshcard will always link back to the original owner, and only the original owner will be able to gain entry at the event if the moshcard isn't present.
If you would like to pass your ticket onto someone else, then you need to physically give the card to the person that is attending the event (ensure you don't have other tickets also on the card).
How do I pass a credit card bought ticket to a friend?
There are 2 solutions, the first, and easiest, is that you let the new attendee bring the credit card used for purchase, to the event with them to have it swiped. i.e. Ask your mum/dad if you can borrow the card for the event.
The other option is to complete a moshtix Credit Card Authorisation Form (click here to download) which will enable the card holder, to nominate someone to gain entry to the event without having the credit card present. You will need Adobe Acrobat to view the download.
How do I re-issue a barcode ticket?
To re-issue a barcode ticket you will need to log into your moshtix account. To log in you will need to enter either your email address or mobile phone number on the home page of the moshtix site. Hit 'go' and enter your password, hit 'go' again and you're in. Under the BOOKINGS tab in the top navigation bar, your tickets will be listed. Hit 're-issue' and change the names and details on the tickets. A new ticket will be emailed to you as a PDF attachment. The ticket can also be printed directly from your moshtix profile by clicking the 'print' link.
How do I log into my moshtix account?
To log in you will need to enter either your email address or mobile phone number on the home page of the moshtix site. If you have booked before online, it is most likely your email address, if you booked instore and gave a mobile number, use that to login. Hit 'go' and enter your password, hit 'go' again and you're in.
Once logged in, the navigation bar at the top of the page will change and you can add or change all your details, and your preference for receiving updates from venues and promoters, and also the moshguide.
How do I get my password?
To retrieve your password follow the prompts above to log in, when you get to the password section hit the recover password link (below the email field) and your password will be sent to you via text message or email.
Is a moshcard a credit card?
No. A moshcard is not a credit card. You can't use a moshcard to purchase online or over the phone. At least, not yet.
How secure is my personal information?
For web purchases moshtix employs bank grade 128bit encryption to protect your credit card and personal information. Your moshtix details can only be accessed by you using a login (your email address or mobile number) and a password. All credit card information stored by moshtix is secured using bank strength encryption. Our servers are housed in a secure data centre, inside a locked cage, that is accessible only by moshtix technical staff.
How do I buy tickets for someone else?
With moshtix, you can do it. Firstly, if you buy through a store outlet, you moshcard is the ticket, so you can just simply give your moshcard to someone else, as a gift or whatever.
Because there is no paper ticket, for credit card (online or phone) bookings, your credit card, whether you swipe it or sign for it at the door, is your proof of purchase. So in the event that you've booked, but the credit card holder is NOT the one attending the event, the following procedure is in place:
1. Download a Credit Card Authorisation Form (click here to download) or request a form by sending an email to ticketsupport@moshtix.com.au
2. Fill out this Credit Card Authorisation Form,
3. Photocopy BOTH SIDES of your credit card. You can mask/cross out the middle six digits of the card number for security.
4. Give all these documents to the person who actually IS going to the event, and that person quotes your name (the credit card holder) at the door, and produces these documents.
What is my CVV number?
The CVV number is employed by credit card companies for extra protection against fraud. It won't appear on any documentation anywhere, except on your card
Visa & Mastercard: Somewhere on the back of your card (usually under the signature strip) is another series of numbers. The CVV number is the last three digits of this number.
American Express: Found on the front of your card, the CVV number is the 4 digits printed above and to right of the embossed card number.
The CVV ensures only the card holder can make a ticket purchase. It's another way moshtix protects you.
Why did I get an unsuccessful purchase?
Insufficient funds? Please check you still have credit.
Did you put spaces in your credit card number? Delete any spaces.
Expiry date incorrect? Type it in as it appears on the card.
If AMEX, did you quote the correct (4 digit) CVV number?
Can I obtain a refund on my tickets?
Unfortunately, there are no refunds for the majority of events unless the event is cancelled or re-scheduled. This is covered in the terms and conditions during purchase and is a standard set by the majority of event promoters.
How do I obtain a refund on a cancelled event?
If you purchased on the web, mobile web or the phone using moshtix, then we will automatically issue a refund back to the credit card used for purchase, generally within 7 days of notifying you the event has been cancelled. We will email you a confirmation that your refund has been processed to the email provided when you booked.
If you purchased via a store outlet and received a moshcard or barcoded receipt, please return to the exact outlet you purchased from for a full refund. Please note you must take your moshcard/s and receipt to obtain a full refund, and you will be asked to sign for your refund.
What is PayPal?
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use and secure way for individuals and businesses to send and
receive money online for goods and services. PayPal allows you to send money securely from your credit card, debit card or bank account without ever revealing
those details. Paypal is free to join, and with over 6 million accounts in Australia, and over 190 million accounts worldwide, PayPal is rapidly becoming the
standard way to make purchases online. To read more about PayPal, click here.
