About Moshtix
What is Moshtix?
How does moshtix work?
How do I make a booking?
So how do I get into the event / venue?
Contacting Moshtix.
I'm pissed off by something, how do I complain loudly?
I've got a suggestion or some feedback
Selling tickets through moshtix
How do I send through my event information?
What Happens Once It’s Submitted?
Entry To Your Event
What to Put On All Your Promotional Material
How Moshtix Gets The Word Out
What is Moshtix?
Moshtix is an electronic ticketing company that provides ticketing for venues
and events via a
self service website, retail outlets and a national phone booking line.
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How does moshtix work as a ticketing company?
Moshtix functions several ways as a ticketing platform, depending on the nature
and size of venue.
- You might be scanning your credit card, moshcard or barcode pass through one
of our moshscan systems, which we have set-up at the door, or
- Your name might come up on a moshtix-generated door list, but,
- For tickets bought online or over the phone with a credit or debit card you
will need to bring
the card to get into the event unless the event is a barcode ticket event in
which case your ticket will be emailed to you as a PDF attachment or can be printed directly
from your Moshtix account. For tickets bought in a store you will need to bring your Moshcard (for
moshcard events there is no barcode on your receipt) or for barcoded events, the barcode receipt
ticket.
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So How do I make a booking?
With Moshtix, you can book tickets to events online, over the phone,
on your mobile at http://moshtix.mobi or over the counter at an associated Moshtix
retailer.
Ticket purchases over the internet or by phone, need to be paid via credit
card, at the time of booking. Once your payment has been processed, you will be emailed a
confirmation of your transaction. Unless your ticket is a 'Print at home' MoshPass Barcode, there is
no need to bring your confirmation with you to the event.
Tickets purchased over the counter at Moshtix outlets, will be in the form of
'Moshcard's which are rechargeable ticket holders and look similar to credit cards. Some events
will have a barcode also printed on the receipt and this is your ticket, make sure you
bring it to the event.
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So how do I get into the venue?
MoshScan - Bring card and swipe at venue.
At most medium sized events and venues, the swipe system will be used. This
means that you need to bring the Moshcard - if you bought in-store, or the credit card used if
you booked over the phone or internet, and have them swiped at the door to gain entry. The
Moshtix system will recognise the bookings made on your card at the event entry so it is
important that you bring the same card that you used for your purchase. Your purchased is charged
to the credit card at the time of purchase, not the card is presented at the event.
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I'm pissed off by something, how do I complain loudly?
Moshtix aims to make life easy, so we get very concerned about anyone who has
had a bad moshtix experience as that's not on
- moshy goes ballistic because he likes people to be happy
- so we want you to let us know about anything that bugs you so we can sort it
out.
If you have any complaint you can either email us
ticketsupport@moshtix.com.au or phone 1300 GET TIX (438 849)
We strive for continual improvement of what we do - so we take any complaints
very
seriously!!
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I've got a suggestion or some feedback?
Please either email us contact@moshtix.com.au or phone 1300 GET TIX (438 849)
- we'd love to hear from you!
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How do I send through my event information?
To list an event on Moshtix, please email sales@moshtix.com.au or phone 1300 GET TIX (438 849)
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What Happens Once It’s Submitted?
Within 24 hours we will contact you with a link to your event for sale through Moshtix. You will also begin receiving your sales reports emailed through to as requested.
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Entry To Your Event
If your event is at an associated Moshtix venue:
Moshtix associated venues will handle the door entry for your event.
If your event is at a non Moshtix- associated venue:
Moshtix will provide you with a username and password where you can log in and:
- View ticket sales in real-time
- Modify your event, allocations, etc immediately
- Print off your door list for the event, once sales have completed
On the day of your event you need to simply log into https://www.moshtix.com.au/admin/Login.asp and:
1. Print off a copy of the door list (from the Print Door List section – we advise to print in landscape form)
2. Mark off each moshcard number as they enter the event
3. Anyone who purchased online will have their credit card with them – you simply need to obtain the signature of the credit card owner
4. After the event you need to fax back the door list with the signed credit cards
All these instructions are at the top of the door list!
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What to Put On All Your Promotional Material
For all promotional material, please list the following info.
Tickets available at www.moshtix.com.au, 1300 GET TIX (438 849), on your mobile www.moshtix.mobi and all moshtix outlets.
If you wish to add in which outlets we have, please view http://www.moshtix.com.au/faq/outlets.aspx for a complete list!
Please download our logos from:
http://moshtix.com.au/download/Moshtix_Logos.zip
(All over Australia people automatically recognise our logo, so we suggest you include it where possible)
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How Moshtix Gets The Word Out
For every event, Moshtix works hard to help you promote your event. From your on sale date (or from NOW if you didn't set one) it will be available through our website and our various marketing feeds right around the country!
If you wish to know more about our marketing, please contact our account managers on
1300 GET TIX (438 849) and select Option 4.
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